Refund policy
Returns & Refunds
We inspect and film every order before it ships, so we can resolve any problem quickly and fairly.
What we accept
If your order arrives damaged, has a manufacturing defect, or is not the item you ordered, we will make it right.
How to report it
Email rita@beaconhomestore.com within 14 days of delivery with your order number and clear photos of the item and its packaging. A short video helps. You do not need to send the item back unless we ask.
What happens next
We reply within 2 business days. If your claim is approved, you choose a free replacement or a full refund, including shipping.
Refund timing
Approved refunds are issued within 5 business days to your original payment method. Your bank or card issuer may then take up to 10 business days to post the refund to your account.
Digital downloads
Digital downloads are delivered instantly and are non-refundable once accessed. If a file is faulty or is not what you ordered, email us and we will replace it or refund you.
What we do not accept
Returns for change of mind, or damage that happened after delivery (for example through use, misuse or accident). We compare each claim with our pre-dispatch inspection video.